Refund policy

RETURN & EXCHANGE POLICY

Isle Aura & Co.

At Isle Aura & Co., we take pride in our hand-crafted candles, oils, and ritual products. Due to the personal and artisanal nature of our products, all sales are final. We do not offer refunds, but we provide store credit or exchanges under specific conditions.

EXCHANGES

If you would like to exchange a product, please contact us within 2–5 business days of receiving your order. Exchanges are subject to the following conditions:

The product must be unused, unburned, and in its original packaging (where applicable).
Exchanges are limited to products of equal or lesser value. For products of higher value, the difference must be paid at checkout.
Provide photo evidence of the product and your order number.

Once approved, we will provide instructions to return the original item and receive your exchange or store credit.

STORE CREDIT

If your product arrives damaged, defective, or incorrect, we will issue store credit for future purchases under the following conditions:

Notification must be sent within 5 business days of receiving your order.
Photos of the damaged, defective, or incorrect item must be included.
Items must not show signs of misuse, tampering, or burn marks (for candles).

Store credit can be used on any Isle Aura & Co. products, now or in the future.

CANCELLATIONS

Orders may be canceled before they are shipped.

If an order is canceled after it has been dispatched, any future orders placed after a late cancellation may incur a cancellation fee, as determined at the time of ordering.

SPECIAL CONSIDERATIONS FOR CANDLES, OILS & RITUAL PRODUCTS

Minor variations in color, scent, or texture are natural in artisanal products and are not considered defects.
Oils and ritual products should be stored in a cool, dry place away from sunlight to maintain quality.
Visible contamination, tampering, or misuse will void eligibility for exchanges or store credit.