DELIVERY & SHIPPING POLICY
At IsleAura & Co., we aim to make your shopping experience simple, convenient, and reliable. Please review our delivery and shipping options before placing your order.
Delivery Areas
We offer delivery options across Trinidad and Tobago.
When placing your order, please ensure that your full name, accurate delivery address, contact number, and preferred payment option are provided correctly.
Delivery Options
Expedited Same-Day Delivery — $95 TTD
Available: Monday – Saturday
Location: Trinidad only
Payment: Pay on Delivery or Online Payment
Order Cut-Off Time: Orders must be placed by 9:00 AM for same-day delivery.
Same-day delivery is subject to confirmation, courier availability, and order volume.
Rush Shipping / Next Business Day Delivery — $65 TTD
Available: Monday – Saturday
Location: Trinidad only
Payment: Pay on Delivery or Online Payment
Order Cut-Off Time: Orders must be placed by 9:00 PM to be delivered the next business day.
Orders placed after the cut-off time may be processed for the following delivery day.
Express Shipping — 2–3 Business Days — $50 TTD
Available: Monday – Saturday
Location: Trinidad and Tobago
Payment: Pay on Delivery or Online Payment
This option is available for deliveries to both Trinidad and Tobago.
Delivery timelines may vary depending on location, courier availability, public holidays, weather, and other factors beyond our control.
Payment Options
IsleAura & Co. accepts the following payment methods:
Cash — TTD or USD
Linx
Debit Card
Credit Card
Online Bank Transfer
PayPal
Zelle
Secure Online Payment Link
Secure Online Card Payments
IsleAura & Co. now accepts secure online payments by debit or credit card.
After your order is confirmed, a secure payment link can be sent to you so you can complete your payment online using a local or international debit or credit card.
This option may be used for:
Online Orders
A secure payment link can be sent after your order is confirmed.
Delivery Orders
A secure payment link can be sent before delivery or provided at the time of delivery.
In-Store Pick-Up Orders
Customers collecting in-store may also complete payment using the secure payment link or payment code provided.
Pay on Delivery
Pay on Delivery is available for eligible delivery orders.
Customers selecting Pay on Delivery must ensure that someone is available to receive the order and complete payment during the confirmed delivery window.
Accepted Pay on Delivery methods may include:
Cash
Linx
Debit Card
Credit Card
Secure Payment Link, where applicable
Order Confirmation
Once you place an order online, please confirm your order via WhatsApp.
WhatsApp / Phone: 1-868-365-5435
Please send:
Name
Order Number
Preferred Delivery Option
Preferred Payment Option
Example:
“Name, Order #, Delivery Option, Payment Option Confirmed”
Orders are processed once payment or payment arrangements are confirmed.
Delivery Confirmation
Delivery confirmation must be completed at least 3 hours before delivery.
Customers must ensure that all delivery details are accurate and that someone is available to receive the order during the confirmed delivery window.
If delivery cannot be completed due to incorrect information, missed calls, no response, or no one being available to receive the order, delivery may be delayed or rescheduled.
Additional delivery fees may apply for rescheduled deliveries.
Change of Delivery Address
Any change to the delivery address must be made at least 12 hours in advance.
Address changes requested after this period may not be guaranteed and may result in delivery delays or additional delivery fees.
Pick-Up Orders
In-store pick-up may be available from our Valsayn and Marabella locations.
Please wait for confirmation before arriving to collect your order.
Our locations are currently open for product shopping, order pick-up, and delivery support only. IsleAura Spa & Wellness Center services are coming soon to both locations.
Delivery Delays
While we aim to deliver orders within the stated timelines, delivery times are approximate and may vary due to:
Order volume
Weather conditions
Traffic
Courier availability
Public holidays
Incorrect or incomplete delivery details
Customer availability
Other circumstances beyond our control
We will do our best to communicate any major delays as soon as possible.
USD Payment Requirement
Please note that USD payments made online or in person may require photographic proof of receipt, along with the customer’s face or one valid form of identification for verification.
Need Assistance?
For questions about delivery, shipping, pick-up, payment, or order confirmation, please contact us:
Phone / WhatsApp: 1-868-365-5435
Email: isleaura@bellegroupofcompanies.com
Changes to This Policy
IsleAura & Co. reserves the right to update this Delivery & Shipping Policy at any time. Please review this page regularly for the most current information.
